Analysis of change request patterns for PNX, Genesys, and UC systems reveals distinct trends across the period of June 2024 to March 2025. The data shows concentrated activity peaks, system-specific patterns, and actionable insights for resource planning and risk management.
Highest change volume occurred in Q3 2024 (157 changes), with August being the peak month (70 changes). This activity was primarily driven by PNX changes.
shows the highest change frequency by a large margin (423 total changes). Genesys follows with 30 changes, while UC exhibits the lowest and most sporadic frequency (23 total changes).
Activity troughs appear in July 2024 (37 changes) and particularly in December 2024 (25 changes), which marks the lowest point. January 2025 (36 changes) also shows low activity. The peak activity occurs in August 2024 (70 changes). The low periods in Dec 2024 and Jan 2025 provide opportunities for proactive planning.
Represents the highest volume of changes (423 total). Shows distinct peaks in August 2024 (59 changes) and October 2024 (57 changes).
Contact center platform with the second-highest volume of changes (30 total). Activity peaked in Q3 2024 (17 changes), with August 2024 (9 changes) being the highest single month. Activity declined significantly in Q4 and Q1 2025.
Unified Communications with the lowest volume of changes (23 total), exhibiting inconsistent activity. Change volume peaked sharply in June 2024 (14 changes) before dropping to very low levels (0-2 changes per month) for the remainder of the period.
| Month | PNX | Genesys | UC | Total |
|---|